Through mis-management and additional, unauthorised fees taken via a bad practice known as 'Churning'. This is where funds are moved from one portfolio to another, purely to earn additional commission for the company.
This company has reduced the value of my hard earned pension portfolio by around 40k sterling. To make matters worse they have chosen not to respond to four emails sent to complain - two of which we for the attention of their CEO Robert Parker. If you are a client - I urge you to review your portfolio status and charges.
If you are considering being a client - my strong advice - don't do it. My next steps are to contact the relevant regulatory authorities as I am determined to either receive compensation for my loss or at least make as many people aware of their schemes as possible and hope that I can stome someone else becoming a victim of their shady practice.
Product or Service Mentioned: Holborn Assets Customer Care.
Reason of review: Poor customer service.
Monetary Loss: $52000.
Preferred solution: Full refund.